Agent Network Representative - Beirut

• Job Location: Lebanon
• Job Category: Other
• Employment Type: Employee
• Job Duration: Full Time

Job Elements:

• Level: Junior
• Department: Agent Network & Business Development
• Unit: Agent Network
• Working hours: Monday till Friday from 8:30 a.m. till 5:00 p.m. & Saturday from 8:30 a.m. till 1:00 p.m. with 1 Saturday off out of 2 Saturdays
• Job location: Head Office - Badaro, Beirut ; Outdoor: Beirut

Reporting To:

• ANBD Administration Coordinator

Scope:

The Agent Network Representative is responsible for achieving growth of OMT agent network within an assigned geographical area across Lebanon by effectively promoting the company's services and supplying agents with necessary merchandizing materials. He will participate in developing networks through establishing and maintaining excellent customer-relationships with OMT current and potential agents.

Key Responsibilities:

- Establish and assist in developing and maintaining business relationships with current and potential agents in the assigned area serving to generate new businesses

• Analyze the assigned geographical area and determine key locations
• Research sources for developing future agents and determine their potential
• Promote, sell and secure OMT services for existing and prospective agents through a relationship-based approach

- Provide frontline support to OMT agents, assess their needs and provide timely information or assistance

• Support OMT agents in the assigned area of operations through telephone calls and in-person visits
• Assist new agents in the process of obtaining OMT services by advising on legal documents, related procedures, system usage and marketing display
• Ensure periodic visits to existing agents and distribute needed materials and promotional items

- Gather and report information regarding existing/potential agents to Agent Network unit and participate in assessing agent network performance

• Report and inform Agent Network Officers on requests received from clients regarding opening new OMT locations; submit their related data and information
• Perform the necessary audit and assessment on OMT agents to ensure proper implementation of policies and procedures
• Supply Head of Department and Supervisor with oral and written reports on OMT agent
• Participate in surveys related to OMT Agent Network information (questionnaires, different check lists and reports)

- Stay up-to-date on OMT services, market conditions and competitive activities

- Check agents’ service delivery and their knowledge of OMT services; deliver them refresher trainings where needed. Communicate with Learning & Development Unit on identified agents’ gaps and lack of knowledge while delivering the service

- Perform any other duties related to his/her scope of work and competencies needed in order to meet the ongoing organizational needs. The Job Description is not intended to be all-inclusive

Job Specifications:

• Education: Bachelor degree in Business Management or any related field
• Experience: 1 to 3 years of experience in outdoor sales of products/services. Supply chain experience is a plus
• Languages: Advanced in Arabic, Basic in English written & spoken
• Computer Skills: Advanced knowledge in Ms. Office specially in Excel
• Physical Demands: The job operates frequently outside OMT Head-Office and requires driving company’s  ‘manual’ car and carrying low weights (transporting, placing, taking out documents, tools, small products)   

Competencies:

• Prospecting
• Selling & market penetration
• Data & Document Collection/Record Keeping
• Adaptability & Flexibility  
• Influencing Skills  
• Initiative
• Self-Confidence   
• Organizational Skills
• Dependability & Reliability
• Coordination Skills
• Creativity for Development       

Values we look for in you:

• Integrity: contribute to maintaining the integrity of the organization, display high standards of ethical conduct and understand the impact of violating these standards on an organization, self, and others.
• Respect: value the person independently from position, gender or race.
• Customer Orientation: desire to identify and serve customers/clients, who may include the public, colleagues, partners, co-workers, peers and other organizations.  Focusing one’s efforts on discovering and meeting the needs of the customer/client needs. 
• Results Orientation: the ability to focus on the desired result of one's own or one's unit's work, focusing effort on the goals with concern for surpassing a standard of excellence and striving for improvement.
• Team Spirit: working co-operatively with diverse teams, work groups and across the organization to achieve group and organizational goals. This includes communicating effectively and collaboratively with others.

Company Description:

Founded in 1998, being Western Union accredited agent and holding the largest agent network in the country ‘over 900 locations’, OMT is the pioneer provider of financial services with a leading market position in Lebanon.

OMT is continuously growing its portfolio of services and this with always one goal, facilitating our client’s life by meeting the market needs and preserving the highest service quality. Today OMT offers a wide bundle of services ranging from money transfer to payment services in addition to business-to-business services.

Throughout the years, OMT has succeeded in establishing solid and trustful relations with its clients, partners and agents in Lebanon and across the globe. It has thus managed to strategically position its brand around important values such as Convenience, Quality and Human Bonds.