Senior Technical Support officer
SGI
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Job Location:
Lebanon
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Posted On:
2020-05-03
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Expires On:
2020-08-31
Expired
Job Details
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Job Location:
Lebanon
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Job Category:
Information Technology
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Employment Type:
Employee
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Job Duration:
Full Time
Job Description
- Perform hardware and software troubleshooting for POS Systems.
- Point-of-Sales (POS) system admin support, ensuring quality of sales data.
- Provide third-level support to existing POS application.
- Work with POS team and vendor partners to ensure routine business processes are clearly documented and that the solutions meet the requirements.
- Collaborate with business and IT stakeholders to define and document the requirements.
- Analyze user requirements and transfer them to the developer in order to develop functional specifications for a better result.
- Provide support for Finance and other various softwares.
- Act as the POS support liaison between Corporate, POS Vendor and venue locations.
- Minimum Experience or knowledge with Object PAL.
- Develop and improve documentation to support problem analysis and resolution.
3-5 years of support and development work experience in POS Application.
- Bachelor’s degree in Computer Science, Information Systems, or related technical field is desired, (four additional years of comparable work experience beyond the required years of experience may be substituted).
- Experienced in deploying and supporting retail software solutions.
- Candidate must possess strong attention to detail; superior follow-up skills and be result oriented with strong oral / written communication ability.
- Able to communicate effectively to the technical and non-technical staff at all levels of the organization.
- Must be able to take on-call shift periodically and periodically be available for 24/7 support.
- Experience with Windows Operating Systems, installing, maintaining, and patching applications.
- Familiarity with Distributed Computing Platforms.
