Job Details
- Job Location: Lebanon
- Job Category: Catering & Hospitality
- Employment Type: Employee
- Job Duration: Full Time
Job Description
Reports to: Restaurant Manager
Academic Education:
University degree preferable hospitality service or Business Administration
Related Experience:
Minimum experience 2 years in food services or retail industry, out of which 1 year in a supervisory level.
Analytical Skills:
Good numerical skills, Figures and analysis oriented.
Communication Skills:
Good command of English: Speak / Read / Write
Good command of Arabic: Speak / Read / Write
Management / Supervisory Skills:
Must be able to successful perform the essential functions of this job, posses a good supervisory skills.
Leadership skills & Management skills (planning, organizing, controlling, leading).
Personal Attributes:
Creative and initiative, Customer Maniac, Honest, Active, Team player, Hard working & self-driven, decision
maker, can work under pressure.
Functional /Technical Skills:
Customer oriented with strong people skills, good communication skills.
Good computer skills (word, excel, power point).
Job Description:
- Assist the Restaurant General Manager in the management of a restaurant in accordance with Company Policies and Procedures.
- Shares responsibility for the achievement of designated customer, profit, sales, and employee P&L targets.
- Assist RM in developing AOP, RBP, and Budgets and in tracking restaurants KPIs, review with the team and develop improvement targets.
- Replace RM during his absence in all duties & responsibilities.
- Could be assigned any extra tasks by restaurant manager as per work needs.
- Complete all shift/daily paperwork and assists the Restaurant General Manager in the completion of the weekly and monthly paperwork.
- Assist RM in implementing the local store marketing plan
- Assist the RM in implementing in-store promotions and ensure that all staff are fully briefed to deal with the promotions
- Keep the Restaurant General Manager informed of any competitive activity that is likely to affect the trading results of the restaurant.
- Handling the scheduling of school visits and birthdays celebration reservations.
- Assist RM to carry out local store marketing activities
- Manage in-store retailing- POS, Suggestive Selling targets, Kids’ and other initiatives for the shift.
- Coaches and encourages Team Member to suggestive sell in the shift.
- Communicates marketing initiatives/ New product launches and prepares the shift to execute well.
- Anticipates and acts on Customer Service opportunities.
- Continually looks at ways to improve Customer service
- Assist the Restaurant General Manager to maximise the profitability of the restaurant by monitoring food, pack, labour costs and controllable expenses to ensure these are inline with established targets.
- Assist the Restaurant General Manager to prepare the weekly labor schedules to ensure all shifts properly staffed/managed and ensures that labor costs are in-line with budget
- Assist RM in tracking controllable profit and find ways to minimize deficiencies.
- Determine the required stock levels and maintaining its level.
- Ensure that all cash handling and in-store banking procedures are adhered to at all times.
- Ensure that the correct level of supplies are ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported.
- Analyzes Restaurants results – act to improve efficiencies and control waste.
- Ensure restaurant compliance with all audit requirements / policies ( eg inventory and cash controls)
- Assist the RM in controlling the product quality, raw materials, purchasing and supplies.
- Address personally dissatisfied customers and resolve the issue.
- Ensure that all Statutory and Company Health, Safety and Food Hygiene regulations are followed and corrective action taken as necessary.
- Ensure QSC/CHAMPS standards are implemented.
- Maintain personal hygiene & grooming of the uniforms of his own.
- Ensure the awareness of restaurant staff with security, hygiene and health safety procedures
- Ensure that problems that can not be dealt with are referred to the RM.
- Ensure that all restaurant resources i.e labor, product, supplies and equipment are at correct levels to meet the various volumes of the business.
- Ensure that the correct volume of product is prepared to meet the level of business and that the product control sheet is accurately maintained.
- Ensure that the restaurant cleaning plan/rota is implemented as planned.
- Coach Team Members. Communicate tasks / Conduct briefing / meetings.
- Demonstrates high integrity and personal standards.
- Assigns tasks and delegates effectively.
- Reviews and monitors production and service areas to anticipate and plan for potential customer problems.
- Adjust prep plans and labor deployment as needed.
- Ensure restaurant is clean, safe and sanitary during shift.
- Execute shift change and manage daily opening and closing to ensure readiness for revenue.
- Develop maintenance schedules and manages unscheduled maintenance when needed.
- Monitor flows and eliminate bottlenecks in the restaurant.
- Register sales and cash out drivers
- Assist RM in applying the Americana Performance Management Program
- Assist RM in setting the training and development plans for restaurant team members.
- Train Team members on all new products cooking procedures.
- Provide effective coaching and constructive feedback
- Assist RM to ensure that all new staff receives a comprehensive induction training to perform the tasks assigned.
- Coaches team members on their performance
- Conduct one – one training for the restaurant & technical training for the team members
- Notifies Restaurant Manager of grievances or potential problems.
- Listens to and support team members
- Treats team members fairly, with respect and dignity.
- Catches people doing right things and personally participates in R&R programs and events
Internal contacts: Restaurant team members -Restaurant Manager- Accounting Department-Warehouse Department - HRD Department- Maintenance Department
External contacts: clients-suppliers-vendors- District National Officials
Responsibility and Authority : financial - employee relations - products - Equipment