Job Details
- Job Location: Lebanon
- Job Category: Customer Service
- Employment Type: Employee
- Job Duration: Full Time
- Monthly Salary in USD: 1000
Job Description
- Understand completely all policies and procedures, standards and specifications as set by management.
- Directs and drives Team Leaders to ensure they achieve objectives, comply with policies, procedures & operational requirements
- Plans and prepare employee work schedule, assign tasks and clients’ requests maximizing revenue and reducing labor cost to ensure maximum profitability.
- Oversees that operation plans, schedules and priorities are set and followed properly
- Directs and evaluate Team leaders in carrying out their duties
- Evaluates subordinates on monthly basis, record their improvement, suggest and conduct necessary trainings accordingly.
- Coaches and councils employees and subordinates and conduct on the job training.
- Controls the performance of his subordinates in carrying out their duties.
- Regularly inspect work performed to ensure that it meets specifications and standards as set by management and according to clients’ request.
- Oversees the implementation of quality policies, procedures, processes and standards.
- Conducts Monthly meeting with staff to discuss performance, complaints, new policies, and feedback and discuss the operation.
- Conducts regular meetings with Team leaders for discussion & presentation of new methods, procedures and plans, complaints, employee performance, to ensure smooth and complete implementation.
- Meets regularly with clients, takes feedback, handles complaints in a professional way and take corrective action when needed.
- Checks the employee time card on daily basis making sure the working hours are accurate according to work schedule, before sending to accounting department.
- Responsible of maintaining cleanliness of all company assets, tools, and equipment and follow up with team leaders to make sure all is according to company standards.
- Cooperates with the storekeeper for tools, equipment, par level, and requisition for smooth operation.
- Responsible for site inspection for new projects, evaluates the work needed, prepare work request for the accounting department for pricing and costing.
- Communicate with clients, prepares Cleaning Checklist and cleaning schedule for projects, implements and trains employees to follow them.
- Lead the Team in deep cleaning project, control resources and manage manpower according to the work request, ensuring smooth operation and customer’ satisfaction at all times.
- Assist in interviewing, recommending new team leaders and housekeepers.
- Ensure client satisfaction and professional relationship with the clients at all times.
- Ensure effective communication with all departments at all times,
- Works closely with the administrative assistant and maintain proper filing system.
- Analyzing and solving problems, take decisions on the spot when needed.
- Reports to the operations manager all clients feedback, employees remarks, operational issues, and work progress.
- Attends management meetings and communicate operational issues.