Junior IT Help Desk

Mike Sport

  • Job Location: Lebanon
  • Posted On: 2021-10-18
  • Expires On: 2022-02-15

Job Details

  • Job Location: Lebanon
  • Job Category: Other
  • Employment Type: Employee
  • Job Duration: Full Time

Job Description

Department: IT

Job Status: Full Timer

Working Hours: Monday till Saturday from 9:00 am till 6:00 pm

One day off to be granted during weekdays as compensation of Saturday.

Location: Head Office – Zalka

 

SCOPE OF THE JOB :

The Junior IT Help Desk is responsible for installing, maintaining and providing technical support to corporate users.

 

KEY RESPONSIBILITIES :

  • Purchase and install for intrusion alarm systems, fire alarms, antitheft antennas, IP Cameras…
  • Inspect computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on all user’s premises.
  • Provide on-site and remote support to back office users and stores for problems related to the network, the software, operating systems and system hardware diagnosis.
  • Prepare and install POS systems for branches and connect it accordingly to each network.
  • Provide Training to End users on IT equipment and software and verify adherence with relevant IT policies and procedures.
  • Coordinate with software companies for troubleshooting and improvement.
  • Initiate systems and network troubleshooting and monitoring, and replace defective components as needed.
  • Make sure that all virtual private network are integrated in branches correctly.
  • Perform replication check between POS and servers.
  • Perform various help desk inquiries on daily basis for head office and retail users.
  • Perform other duties that are aligned & related to the job scope.

 

JOB REQUIREMENTS :

  • Education:  Bachelor Degree in IT or any equivalent Degree.
  • Experience:  At least 1-2 years of experience in similar field.
  • Linguistic Skills: Advanced in written & spoken English, French is a plus.
  • Computer Skills: Advanced knowledge in MS Office.