Retail Operations Manager

Job Details

The Retail operations manager will oversee all the daily operations of the Retail department which includes the showroom, Toters and call center.

Ensure the retail shop is always presented and merchandised to the highest standards while maintaining focus on the most profitable items
Focus on increasing Sales, conversion to drive margin and profit and achieve targets.
To understand daily, weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team
Completing the morning briefs, a daily development planner which will enable you to focus the team to drive customer service and sales.
To ensure outstanding presentation and visual merchandising standards are maintained at all times. Ensure the shop is tidy, clean and full at the end of the day.
Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results
Ensure all staff are kept up to date on changes to products, offers and promotions.
To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock Head of Retail.
Provide training to retail employees to develop their skills and enhance their job performance
Develop and implement budget and plans for retail operations
Monitor inventory levels to determine the need for stock supply at each retail outlet
Set and regulate product pricing using results of market and demand analysis
Follow up on customers complaints to resolve their issues