Job Details
- Job Location: Lebanon
- Job Category: Customer Service
- Employment Type: Employee
- Job Duration: Full Time
Job Description
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Brief Description:
Handling the customer queries and complaints
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Reply to Instagram messages
- Call old customers for feedback
- Send reports end of each week