Customer Service Representative

• Job Location: Lebanon
• Job Category: Customer Service
• Employment Type: Employee
• Job Duration: Full Time

Department:
Costumer Service

Job Status:
Full Timer

Working Hours:    
Monday till Friday from 9:00 am till 6:00 pm
Saturdays from 9:00 am till 2:00 pm

Location:
Warehouse  - Mar Roukoz

REPORTING
Reporting Lines:
 
Relationship Span:
Within Mike Sport   : VMD, All Departments.
Outside Mike Sport: Suppliers, Customers. 

SCOPE OF THE JOB
The Customer Service Representative is responsible for identifying and attracting potential customers while providing highest level of customer service standards. 

KEY RESPONSIBILITIES
    Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.
    Identify and assess clients’ needs in order to achieve high level of customer satisfaction.
    Build sustainable relationships of trust through open and interactive communication with our customers. 
    Provide accurate, valid and complete information by using the right methods/tools.
    Ensure a proper documentation of all customers’ complaints and interactions. 
    Follow communication procedures, guidelines and policies.
    Create and maintain loyalty cards, based on Mike Sport policy, for both employees and customers. 
    Possess strong product knowledge, in order to respond to all customers inquires.
    Follow up closely with After Sales Maintenance team, on all repairing items.
    Perform customers’ customization requests in terms of printing, restringing, waxing, tailoring etc… 
    Perform other duties that are aligned & related to the job scope.

COMPETENICES
Customer Focus
Planning & Organizing
Self - Development
Communication Skills
Driving and Achieving results    
Relationship Building
Initiative

JOB REQUIREMENTS
    Education:  High School degree.
    Experience:  0 to 1 year experience in customer service field.
    Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
    Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus.