E-Commerce Administrator

• Job Location: Lebanon
• Job Category: Other
• Employment Type: Employee
• Job Duration: Full Time

Department:

E-Commerce

Job Status:

Full Timer

Working Hours:

Monday till Friday: from 09:00 AM till 06:00 PM

Saturday from 09:00 AM till 02:00 PM (Rotation basis 1 Saturday off out of 2)

Location:

Head Office - Zalka

Relationship Span:

Within Mike Sport   : E-Commerce Dpt, Retail Manager, Marketing Dpt, Commercial Procurement Dpt, Warehouse Dpt.

Outside Mike Sport : Suppliers, Customers.

SCOPE OF THE JOB

The E-Commerce Administrator is responsible for maintaining accurate database records and for supporting the E-Commerce Dpt. in running the online shop in all countries.

KEY RESPONSIBILITIES

• Receive and sort items from stores and initiate steps to integrate into E-Commerce Department.
• Ensure delivering of high standards customer service and maximize sales in line with the company objectives and targets.
• Handle the end-to-end operation cycle of the e-commerce shop to increase customers’ satisfaction, including site performance, speed and quality of service, order fulfillment and deliveries.
• Liaise with the Back Office unit, in order to maintain standardization of items descriptions and details accuracy.
• Initiate orders processing from order requisition (SO) until delivery as per the E-Commerce P&P.                                                                                                            
• Ensure proper documentation of the E-Commerce orders and invoicing, aiming to conserve proper database.
• Prepare clients orders on daily basis and maintain proper coordination with the logistics company & warehouse team, to ensure on time delivery of orders.  
• Maintain high level of customer service and reply to customers’ complaints.
• Stay informed and up-to-date with the competitive scene in the local and regional market to identify threats and opportunities related to the successful performance of the online shop.
• Process and validate inventory transactions, to ensure accurate stock on hand and minimize the discrepancy rate.
• Follow up on purchase orders and processes to ensure continuous system update with stock level upon receipt of shipments.
• Assist in preparation of needed written description, pictures…of items. Process local change of prices and season transactions into website.
• Perform other duties that are aligned & related to the job scope.

COMPETENICES

Customer Focus

Strategic Thinking

Commercial Understanding

Analytical Thinking

Planning and Organizing

Initiative

Driving and Achieving results

JOB REQUIREMENTS

• Education:  Bachelor’s degree in Business Administration or Marketing.
• Experience:  0 - 1 year of experience in a similar role. Retail experience is a plus.
• Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
• Computer Skills: Advanced knowledge in MS Office.