Job Details
- Job Location: Lebanon
- Job Category: Customer Service
- Employment Type: Employee
- Job Duration: Full Time
- Reference number: Job Ref: “AR – CS 240209”
Job Description
The Operations & Customer Care Supervisor will be responsible for overseeing daily operations and leading the customer care team to ensure an exceptional customer experience.
What You’ll Do:
- Supervise & Lead:
- Oversee the entire operations and customer service cycle to ensure seamless execution.
- Lead, mentor, and develop the customer care team, fostering a collaborative and high-performance environment.
- Ensure adequate staffing levels to meet operational needs and customer demand.
- Optimize Operations:
- Proactively identify potential issues or bottlenecks in operations and customer service processes, developing effective solutions to mitigate risks.
- Coordinate with other departments such as Operations, Sales, Logistics, and Quality Assurance to streamline processes and enhance the overall customer experience.
- Encourage and lead problem-solving initiatives within the team to continuously improve service delivery.
- Enhance Customer Care:
- Oversee the day-to-day operations of the customer care department, ensuring exceptional service delivery.
- Develop, implement, and monitor customer service policies, procedures, and standards for consistency and excellence.
- Handle escalated customer issues and complaints, resolving them promptly and effectively to maintain high customer satisfaction.
- Drive Continuous Improvement:
- Analyze current customer service processes to identify areas for improvement, increasing efficiency and customer satisfaction.
- Utilize data-driven insights to make informed decisions and implement corrective actions when necessary.
- Monitor and report on key performance indicators to track progress and identify opportunities for growth.
- Collaborate & Communicate:
- Work closely with management to align departmental goals with overall company objectives.
- Perform related duties and responsibilities as requested by management, contributing to various projects and initiatives.
What You Bring:
- Educational Background: A Bachelor's degree in Business Administration or equivalent (MIn 5 years experience)
- Proven Experience: Demonstrated success in operations and customer service, with a strong leadership track record.
- Leadership Skills: A natural ability to lead, motivate, and mentor a diverse team.
- Problem-Solving Prowess: Strong analytical skills with a passion for identifying and implementing process improvements.
- Excellent Communication: Exceptional interpersonal and communication skills with a customer-first mindset.
- Adaptability: The ability to thrive in a fast-paced, ever-changing environment and handle multiple priorities effectively.
- Data-Driven Approach: Proficiency in using data and metrics to drive decision-making and measure success.
Ready to Make a Difference?
If you’re ready to take the next step in your career and make a real impact, we want to hear from you!
Apply today by uploading your application to the job section at www.adequateresources.com Please include "Operations & Customer Care Supervisor " in the subject line, and Job Ref: “AR – CS 240209”