Operations Manager

Job Details

Maintain consistent stores visit process of all stores within designated region to maintain operational standards of performance in line with company policies and procedures.
Manage, motivate, train and develop staff to develop productivity according to company policies & procedures and ensure relevent HR/Administration procedures are followed ie Training records, Evaluation, Discipline and Grievance etc.
Plan, implement and monitor all staff vacation schedules.
Report on sales, expenses, losses and business performance according to company requirement.
Implementation of advertising and promotional strategy and activities as scheduled.
Monitor cash and payment systems in accordance with company policies.
Plan and implement store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance and image for customers.
Manage active selling, customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
Manage costs and overheads, and all factors affecting the profitable performance of the stores.
Adopt and Share best practice throughout business.
Liaise with external agencies and authorities as necessary (Fire services, police, municipality, health and safety etc…)