Customer Service & Operations Officer (Key Account Manager)

• Job Location: Lebanon
• Job Category: Customer Service
• Employment Type: Employee
• Job Duration: Full Time

Location: Antelias, Lebanon

Company: NN Rent a Car

Job Overview:

NN Rent a Car is looking for a Customer Service & Operations Officer who will also act as a Key Account Manager for corporate clients. The ideal candidate should be customer-focused, organized, and tech-savvy, with strong communication skills to handle daily operations and client relations efficiently.

Key Responsibilities:

• Serve as the primary contact for corporate clients, ensuring high satisfaction and smooth service.
• Handle customer inquiries, bookings, and complaints in a professional and timely manner.
• Coordinate daily operations, including vehicle dispatching, returns, and maintenance scheduling.
• Monitor and maintain corporate client accounts, ensuring their rental needs are met.
• Generate reports and maintain records of transactions and customer interactions.
• Assist in developing and implementing customer service policies and procedures.
• Collaborate with internal teams to enhance the overall customer experience.

Requirements:

• Previous experience in customer service, operations, or key account management (preferably in car rental or related industries).
• Strong computer skills; familiarity with Zoho CRM or other business software is a plus.
• Excellent communication skills in English and Arabic.
• Ability to multitask and work under pressure in a fast-paced environment.
• Strong organizational and problem-solving skills.
• A proactive and customer-oriented mindset.

Benefits:

• Competitive salary
• Career growth opportunities
• A dynamic and professional work environment