E-Commerce Specialist & Project Coordinator

• Job Location: Lebanon
• Job Category: Other
• Employment Type: Employee
• Job Duration: Full Time

Department:

E-Commerce

Job Status:

Full Timer

Working Hours:

Monday till Friday from 9:00 am till 6:00 pm

Location:

Head Office - Zalka

SCOPE OF THE JOB:

The E-Commerce Specialist & Project Coordinator owns the commercial and catalog management of our Shopify storefronts—ensuring product listings, homepage modules, collections logic, tagging, sorting, and metadata are accurate and optimized for every campaign, launch, and promotion. In tandem with these day-to-day merchandising responsibilities, you will design and maintain Asana-based workflows and automated approval processes that streamline cross-functional collaboration and keep complex E-Commerce projects on track. As the single point of contact for E-Commerce initiatives, you will coordinate inputs from design, marketing, commercial, and operations teams, escalate issues swiftly, and continuously monitor site performance metrics to recommend data-driven improvements.

KEY RESPONSIBILITIES:

Strategy & Reporting

• Contribute to E-Commerce roadmap planning and lead implementation of prioritized site initiatives.
• Monitor site KPIs (CTR, conversion rate, sell-through, bounce rate) via GA4 and Looker dashboards, identifying opportunities to improve product visibility and conversions.
• Collaborate with buyers and brand managers to ensure the site reflects commercial priorities, inventory availability, and pricing strategies.

Website & Platform Management

• Own catalog health and frictionless search: manage homepage modules, collection structures, product tagging, sorting logic, and metadata to ensure products are always discoverable and accurately presented.
• Define merchandising requirements for landing pages and on-site components (built by the CX Designer), ensuring each page aligns with promotional strategy and commercial goals.
• Conduct regular storefront audits to identify and resolve broken links, outdated content, or merchandising inconsistencies.

Project & Workflow Management

• Serve as the single point of contact for E-Commerce project delivery: coordinate inputs from design, marketing, commercial, and operations teams; set deadlines; escalate blockers; and track progress to completion.
• Create, maintain, and refine Asana workflows and automated approval processes for all E-Commerce projects and initiatives, ensuring efficient cross-team collaboration and on-time delivery.

Collaboration & Optimization

• Collaborate closely with the Shopify Experience Designer and Performance Marketing Specialist to translate business objectives into cohesive UX/CRO and campaign strategies.
• Work with analytics and performance teams to implement data-driven merchandising, landing-page, and campaign optimizations.
• Vendor & Tools Evaluation
• Research and evaluate third-party tools, platforms, and vendors to support roadmap initiatives, recommend solutions, and manage integration or implementation projects.

Desired Skills:

• Advanced proficiency with Shopify Admin, including collections setup, product tagging, sorting logic, and metadata management or similar platform expertise (Magento, BigCommerce, etc.).
• Strong project-management skills with demonstrated expertise in Asana (or similar), including workflow automation, reporting and cross-team coordination.
• Analytical aptitude: ability to interpret GA4 and Looker Studio dashboards to drive site-merchandising decisions and to monitor KPIs and drive recommendations.
• Business acumen: comfortable collaborating with buyers and brand managers on commercial priorities, inventory planning, and pricing strategies.
• Technical literacy: working knowledge of basic HTML/CSS and familiarity with Shopify Liquid for minor adjustments or troubleshooting.
• Effective communicator: able to lead cross-functional meetings, write clear requirements, and escalate issues proactively.
• Resourcefulness: experience researching and integrating third-party E-Commerce tools, apps, or vendors to support roadmap initiatives.
• Solid understanding of project-management principles, including stakeholder communication and risk mitigation.

JOB REQUIREMENTS:

• Education: Bachelor’s degree in E-Commerce, Marketing, Business Administration, Digital Media, Computer Science, or a related field, or equivalent hands-on experience in site merchandising and E-Commerce operations.
• Experience: 3–4 years of direct E-Commerce or site-merchandising experience and digital project coordination, including at least 2 years working with advanced commerce storefronts, Shopify preferred.
• Linguistic Skills: Bilingual English/Arabic, with experience in multi-language or multi-store Shopify environments.