Customer Service Representative

• Job Location: Lebanon
• Job Category: Customer Service
• Employment Type: Employee
• Job Duration: Full Time

Department:

Costumer Service

Job Status:

Full Timer

Working Hours:

Monday till Friday from 9:00 am till 6:00 pm

Saturdays from 9:00 am till 2:00 pm

Location:

Warehouse  - Mar Roukoz

SCOPE OF THE JOB

The Customer Service Representative is responsible for identifying and attracting potential customers while providing highest level of customer service standards.

KEY RESPONSIBILITIES

• Identify customer's complaints by determining the cause of the problems and providing appropriate solutions in order to properly close the case within the agreed on time frame.
• Identify and assess clients’ needs in order to achieve high level of customer satisfaction.
• Build sustainable relationships of trust through open and interactive communication with our customers.
• Provide accurate, valid and complete information by using the right methods/tools.
• Ensure a proper documentation of all customers’ complaints and interactions.
• Follow communication procedures, guidelines and policies.
• Create and maintain loyalty cards, based on Mike Sport policy, for both employees and customers.
• Possess strong product knowledge, in order to respond to all customers inquires.
• Follow up closely with After Sales Maintenance team, on all repairing items.
• Perform customers’ customization requests in terms of printing, restringing, waxing, tailoring etc…
• Perform other duties that are aligned & related to the job scope.

JOB REQUIREMENTS

• Education:  High School degree.
• Experience:  0 to 1 year experience in customer service field.
• Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
• Computer Skills: Advanced knowledge in MS Office, Illustrator knowledge is a plus.