Installation & Help Desk Specialist

Mike Sport

  • Job Location: Lebanon
  • Posted On: 2020-09-09
  • Expires On: 2021-01-07

Job Details

  • Job Location: Lebanon
  • Job Category: Information Technology
  • Employment Type: Employee
  • Job Duration: Full Time

Job Description

  • Department: IT
  • Job Status: Full Timer
  • Working Hours: Monday till Saturday from 9:00 am till 6:00 pm. One day off to be granted during weekdays as compensation of Saturday.
  • Location: Head Office – Zalka

Business travel may be requested.

SCOPE OF THE JOB

The Installation & Help Desk Specialist is responsible for installing, maintaining and providing technical support to corporate users.

KEY RESPONSIBILITIES

  • Purchase and install for intrusion alarm systems, fire alarms, antitheft antennas, IP Cameras…
  • Inspect computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on all user’s premises.
  • Provide on-site and remote support to back office users and stores for problems related to the network, the software, operating systems and system hardware diagnosis.
  • Prepare and install POS systems for branches and connect it accordingly to each network.
  • Provide Training to End users on IT equipment and software and verify adherence with relevant IT policies and procedures.
  • Coordinate with software companies for troubleshooting and improvement.
  • Initiate systems and network troubleshooting and monitoring, and replace defective components as needed.
  • Make sure that all virtual private network are integrated in branches correctly.
  • Perform replication check between POS and servers.
  • Perform various help desk inquiries on daily basis for head office and retail users.
  • Perform other duties that are aligned & related to the job scope.

JOB REQUIREMENTS

  • Education:  Bachelor Degree in IT or any equivalent Degree.
  • Experience:  At least 3-4 years of experience in similar field.
  • Linguistic Skills: Advanced in written & spoken English, French is a plus.
  • Computer Skills: Advanced knowledge in MS Office.