Job Details
- Job Location: Lebanon
- Job Category: Other
- Employment Type: Employee
- Job Duration: Full Time
Job Description
Department: E-Commerce
Job Status: Full Timer
Working Hours: Monday till Friday: from 09:00 AM till 06:00 PM
Location: Head Office - Zalka
SCOPE OF THE JOB :
The Data Expert is responsible for maintaining accurate database records and for supporting the E-Commerce Dpt. in running the online shop in all countries.
KEY RESPONSIBILITIES :
- Receive and sort items from stores and initiate steps to integrate into E-Commerce Department.
- Ensure delivering of high standards customer service and maximize sales in line with the company objectives and targets.
- Handle the end-to-end operation cycle of the e-commerce shop to increase customers’ satisfaction, including site performance, speed and quality of service, order fulfillment and deliveries.
- Liaise with the Back Office unit, in order to maintain standardization of items descriptions and details accuracy.
- Initiate orders processing from order requisition (SO) until delivery as per the E-Commerce P&P.
- Ensure proper documentation of the E-Commerce orders and invoicing, aiming to conserve proper database.
- Prepare clients orders on daily basis and maintain proper coordination with the logistics company & warehouse team, to ensure on time delivery of orders.
- Maintain high level of customer service and reply to customers’ complaints.
- Stay informed and up-to-date with the competitive scene in the local and regional market to identify threats and opportunities related to the successful performance of the online shop.
- Process and validate inventory transactions, to ensure accurate stock on hand and minimize the discrepancy rate.
- Follow up on purchase orders and processes to ensure continuous system update with stock level upon receipt of shipments.
- Assist in preparation of needed written description, pictures…of items. Process local change of prices and season transactions into website.
- Perform other duties that are aligned & related to the job scope.
JOB REQUIREMENTS :
- Education: Bachelor’s degree in Business Administration or Marketing.
- Experience: 0 - 1 year of experience in a similar role. Retail experience is a plus.
- Linguistic Skills: Advanced in written & spoken English and Arabic, French is a plus.
- Computer Skills: Advanced knowledge in MS Office.