Job Details
- Job Location: Lebanon
- Job Category: Information Technology
- Employment Type: Employee
- Job Duration: Full Time
Job Description
Department: IT
Job Status: Full Timer
Working Hours: Monday till Friday from 9:00 am till 6:00 pm
Location: Head Office – Zalka
Business travel may be requested.
SCOPE OF THE JOB :
The Junior IT Help Desk is responsible for installing, maintaining and providing technical support to corporate users.
KEY RESPONSIBILITIES :
- Purchase and install for intrusion alarm systems, fire alarms, antitheft antennas, IP Cameras…
- Inspect computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on all user’s premises.
- Provide on-site and remote support to back office users and stores for problems related to the network, the software, operating systems and system hardware diagnosis.
- Prepare and install POS systems for branches and connect it accordingly to each network.
- Provide Training to End users on IT equipment and software and verify adherence with relevant IT policies and procedures.
- Coordinate with software companies for troubleshooting and improvement.
- Initiate systems and network troubleshooting and monitoring, and replace defective components as needed.
- Make sure that all virtual private network are integrated in branches correctly.
- Perform replication check between POS and servers.
- Perform various help desk inquiries on daily basis for head office and retail users.
- Perform other duties that are aligned & related to the job scope.
JOB REQUIREMENTS :
- Education: Bachelor Degree in IT or any equivalent Degree.
- Experience: At least 1-2 years of experience in similar field.
- Linguistic Skills: Advanced in written & spoken English, French is a plus.
- Computer Skills: Advanced knowledge in MS Office.