Service Point Advisor- Floater

DHL Express

  • Job Location: Lebanon
  • Posted On: 2022-08-01
  • Expires On: 2022-11-29

Job Details

  • Job Location: Lebanon
  • Job Category: Customer Service
  • Employment Type: Employee
  • Job Duration: Full Time

Job Description

The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensures that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.


Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner

Ensure that a high level of professional rapport is developed and maintained with all customers

Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer

Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead program to contribute to the country revenue

Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit

Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention from Managers

Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance.

Ensure that all customer details/requirements are captured accurately onto the relevant systems

Position requires flexibility. This position requires that should the need arise, you will be assigned to another service point locations as and when operational requirements dictates


Have Bachelor’s Degree or equivalent

Have previous experience in a Customer Service 

Customer Centric

Excellent communication and interpersonal skills

Ability to work under pressure

Ability to work in fast paced environment

Fluent in English and Arabic