Customer Service / Call Center

Dekerco Food and Processing SAL

  • Job Location: Lebanon
  • Posted On: 2023-03-21
  • Expires On: 2023-04-20 Expired

Job Details

  • Job Location: Lebanon
  • Job Category: Customer Service
  • Employment Type: Employee
  • Job Duration: Full Time

Job Description

Brief Description:

Handling the customer queries and complaints

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Reply to Instagram messages

Call old customers for feedback

Send reports end of each week