Dispatching Coordinator

Teletrade Computer Systems sal

  • Job Location: Lebanon
  • Posted On: 2021-06-02
  • Expires On: 2021-09-30

Job Details

  • Job Location: Lebanon
  • Job Category: Administration
  • Employment Type: Employee
  • Job Duration: Full Time
  • Monthly Salary in USD: Negotiable
  • Reference number: RR10 - 2021

Job Description

Job Identification

  • Title: Dispatching Coordinator
  • Division: Dispatching Division
  • Company: Teletrade Computer Systems Sal
  • Reports to: Dispatching Manager

Position Summary

  • Purpose & objective of the job: Support the dispatching manager in planning and organizing the dispatching activities and calls schedules for the outdoor teams, and provide administrative support for the sales operation.
  • Expected results: Coordinate and close all technical intervention calls efficiently, in addition to providing the sales orders setting and follow up effectively.
  • Degree of Freedom in reporting and level of cooperation with other departments: Freedom in repetitive and standardized tasks. Report all exceptions and problems to the dispatching manager.

Qualifications & Competencies

  • Knowledge & Experience: Previous experience in administrative tasks, customer support, dispatching and warehouse activities, and software applications, within the scope of the IT or security industries is preferable.
  • Skills: Active listening, Excellent Communication skills, Team work, Customer focus, negotiation skills, and problem solving.
  • Abilities: Ability to perform the tasks effectively under stress.
  • Competencies contributing to the individual ability to perform well in the job: Organization skills, attention to details, timely, dynamic, and active.

Duties & Responsibilities

  • Support the dispatching manager with the clients requests forwarded from sales team or other sources, with regards to sales orders and technical intervention call.
  • Create a dispatching ticket on the software and follow it up until it is finalized to close it.
  • Communicate with suppliers to update the price lists when needed.
  • Provide information related to services costs for both employees and clients.
  • Assist in issuing Sales orders (SOD)/Purchase orders (POD) & Quotations when requested after acquiring the Managing Director’s approval, and follow the quotation status with the clients.
  • Liaise with warehouse/Accounting to prepare the needed deliveries/invoices for each call.
  • Pursue pending offers for upselling and business development purposes, while following up with sales team for deals closure.
  • Assist with preparing the supplies needed to execute the SODs and PODs when needed, after acquiring the necessary approvals.
  • Contact suppliers to solve technical problems and open cases relevant to defected products.
  • Assist in assigning calls for each technician which must be within the scope of his profession, avoiding repetitive interventions.
  • Support with control the activity of each technician throughout the day to ensure the execution of all the assigned calls.
  • Ensure the reception of the Daily Activity Reports (DAR) for the sales and technical teams on a daily basis, and submit them to the staff members assigned with DAR controls.
  • Make sure Calls are closed on the software once finalized after checking related documents.

Physical Demands

  • Office work.

Working Conditions

  • Ability to perform under pressure and meeting deadlines, maintaining a positive communication with the managers.

 

Performance Standards

  • Attendance: Accuracy and precision.
  • Behavior: Positivity, cooperation, enthusiasm, friendliness, ethical behavior.
  • Deliverables: Abide by the requirements, and present designs accordingly.
  • Compliance: External Country laws, Internal Company rules and regulations, as well as ISO 9001 requirements.
  • Customer Service: Ensuring Customer Satisfaction while building trust.
  • Personal characteristics: Presentable and neat.